Introduction

Welcome to Gemstone Hub. These Terms & Conditions govern your use of our website at gemstonehubpk.com and any purchase you make from us. By browsing our site or placing an order, you agree to be bound by these terms.

If you do not agree with any part of these terms, please do not use our website or place an order.

Eligibility

By using this website, you confirm that you are at least 18 years of age, or are placing an order under the supervision of a parent or legal guardian. All information you provide during checkout (name, phone number, address) must be accurate and complete.

Products & Descriptions

We deal in natural gemstones, jewelry, and religious items. As these are natural products, slight variations in color, size, pattern, and clarity may occur between what is shown in photos/videos and the actual item — this is normal and does not indicate a defect.

We make every effort to display our products, colors, and descriptions as accurately as possible. However, we do not guarantee that your device’s screen display will be entirely accurate.

Pricing & Payment

All prices listed on our website are in Pakistani Rupees (PKR) and are subject to change without prior notice. Prices do not include delivery charges unless stated otherwise; delivery charges are calculated at checkout.

We accept Cash on Delivery (COD) and online payments via JazzCash. In the event of a pricing error on our website, we reserve the right to cancel the order and issue a full refund.

Orders & Acceptance

Placing an order on our website is an offer to purchase. We reserve the right to accept or decline any order for reasons including but not limited to product unavailability, errors in pricing or product information, or suspected fraudulent activity.

Order confirmation will be sent via WhatsApp, SMS, or email once your order has been reviewed and accepted.

Shipping & Delivery

We ship across Pakistan through our courier partners, with express delivery available in Hyderabad. Estimated delivery times are provided in good faith but are not guaranteed, as they depend on courier service and your location.

Risk of loss and title for items purchased pass to you upon delivery to the courier.

Returns & Refunds

Returns and refunds are governed by our separate Refund & Returns Policy, which forms part of these Terms & Conditions. Please review it before making a purchase.

User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your login details and for all activities that occur under your account. Notify us immediately of any unauthorized use of your account.

Intellectual Property

All content on this website — including product photos, descriptions, logos, and branding — is the property of Gemstone Hub and may not be copied, reproduced, or used without our written permission.

Limitation Of Liability

Gemstone Hub shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products, including delays caused by courier services beyond our control.

Our total liability for any claim related to a purchase shall not exceed the amount paid for that specific order.

Governing Law

These Terms & Conditions are governed by the laws of the Islamic Republic of Pakistan. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Hyderabad, Sindh.

Changes To These Terms

We may update these Terms & Conditions from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of our website after changes are posted constitutes acceptance of the revised terms.