Privacy Policy

Who We Are

Our website address is: https://gemstonehubpk.com. Gemstone Hub is an online store based in Hyderabad, Sindh, Pakistan, offering natural gemstones, jewelry, and religious items to customers across Pakistan.

Information We Collect

We collect only the information needed to serve you well. When you place an order with us at checkout, we collect information such as your name, phone number, delivery address, and order details.

When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor's IP address and browser user agent to help with spam detection. We do not knowingly collect personal information from children.

How We Use Your Data

Your data is used for clear and limited purposes. Order information helps us pack, ship, and deliver your gemstone. Contact details (like your WhatsApp number +92 317 3922233) let us confirm your order, share tracking updates, and provide after-sale support.

If you contact us by email or WhatsApp, we keep the conversation only as long as needed to resolve your request. We may occasionally send marketing messages regarding sales, but you can opt out anytime by simply messaging us.

Cookies and Similar Tools

The shop uses cookies to remember your cart, keep you logged in, and understand which pages are useful to visitors. If you leave a comment, you may opt-in to saving your details in cookies for convenience.

Pages on this site may also include embedded content (e.g. videos or maps) from other websites. These external websites behave exactly as if you visited them directly and may use their own cookies or tracking tools.

Who We Share Your Data With

To deliver your order, we share your shipping name, phone number, and delivery address with our trusted courier partners (such as TCS). They see only delivery information, never your payment details.

Visitor comments may be checked through an automated spam detection service. We never sell, rent, or trade your personal information to any third party for marketing purposes.

Data Protection & Storage

We take reasonable technical measures to protect your information. We do not store your full payment details on our servers. Cash on Delivery orders are handled directly by the courier, and online payments (like JazzCash) are processed through their own highly secure systems.

Order records are retained for as long as needed to process refunds, manage exchanges, and comply with accounting obligations. Access to customer data inside our team is strictly limited to the staff who need it to fulfill your order.

Your Privacy Rights

If you have an account on this site, have left comments, or placed an order, you can request to receive an exported file of the personal data we hold about you. You can also ask us to correct or erase your personal data.

This does not include any data we are obliged to keep for administrative, legal, or security purposes. We honour these requests promptly without penalising you in any way.

Changes to This Policy

We review this privacy policy regularly and may update it to reflect new features or legal requirements. When we do, the updated date at the top of the page is refreshed so you always know which version you are reading. The most important promise stays the same: your data is used honestly and kept safe.