Refund & Returns Policy

Overview & Return Conditions

Our refund and returns policy lasts 7 days from the date of delivery. If 7 days have passed, we cannot offer you a full refund or exchange. This also applies to items purchased as gifts.

To be eligible for a return, the gemstone or jewelry must be in its original condition. This means:

• It must be unused, unworn, and show no signs of scratches, chips, or alterations (e.g., resizing).
• It must be in its original packaging (box or pouch).
• All tags and lab certificates provided must be included.

Returning the certificate and packaging together makes verification simple and helps us finish your request without needless delays.

Non-Returnable Items & Partial Refunds

Several types of items are exempt from being returned or fully refunded:

• Custom-made, engraved, or personalized gemstone and jewelry items.
• Items purchased on Sale or during discount campaigns (these can only be exchanged if defective).
• Items missing their original packaging or lab certificate.
• Items showing any sign of use, handling damage, or alteration.

If an item shows minor signs of handling but is otherwise resalable, or is returned without its packaging, a partial refund may be granted at our discretion.

Damaged or Incorrect Items

If your parcel arrives damaged or contains the wrong item, please contact us on WhatsApp within two days of delivery with a photo of the packaging and the item.

We treat these cases as a priority. We will arrange a free return pickup or provide a return label, and send a replacement or a full refund, including any shipping costs you originally paid.

How to Start a Return or Exchange

Starting a return is simple. Please do not send your purchase back without contacting us first to avoid lost parcels.

Message us on WhatsApp (+92 317 3922233) with your order number, a short note about the issue, and a photo of the item. Our team will review the request, confirm eligibility, and provide the correct return address.

Return Shipping Costs

If the return is due to our error (wrong or damaged item), we cover the return shipping cost. For change-of-mind returns or standard exchanges, you will be responsible for paying your own shipping costs.

We strongly recommend using a trackable courier service (such as TCS) for higher-value items. We cannot guarantee receipt of untracked returns.

Refund Processing & Timelines

Once your return reaches us, it is inspected within a few working days. We will notify you via WhatsApp or email to confirm receipt and whether your refund is approved.

If approved, your refund will be processed within 5–7 working days. The amount is usually sent back the same way it was received (e.g., JazzCash, Bank Transfer, or EasyPaisa), keeping things simple and traceable.

If your refund is late, please check your bank or mobile wallet again. It may take some processing time before the refund is officially posted. If you still have not received it, contact us for an update.

Avoiding Returns (Ask Us First!)

The simplest way to avoid the effort of a return is to ask us a few questions before you order. Unsure about the size of a stone, the exact shade of an emerald, or how a piece looks in daylight?

Reach out to us on WhatsApp! Our team answers honestly and plainly, because we would rather you love the gemstone the first time around.