Frequently Asked Questions
Everything you need to know before ordering — orders, shipping, authenticity, and returns.
Do you offer Cash on Delivery?
Yes — every order across Pakistan ships with Cash on Delivery, so you can pay when it arrives at your door. Online payment via JazzCash is also available if you prefer to pay in advance.
How do I place an order?
Simply browse our shop, add the item to your cart, and check out with your name, phone number, and delivery address. You can also message us directly on WhatsApp at +92 317 3922233 to order.
Can I customize a ring or pendant?
Yes, we offer custom-made and engraved jewelry on request. Message us on WhatsApp with your requirements (stone, size, metal) and we’ll confirm pricing and timeline.
Do you offer bulk or wholesale pricing?
Yes, we do offer discounted pricing for bulk orders. Contact us on WhatsApp with the quantity and items you’re interested in.
How long does delivery take?
Most orders within Sindh and Punjab arrive in 2–4 working days via courier. Other regions may take slightly longer depending on courier coverage.
Do you offer express delivery in Hyderabad?
Yes, express delivery is available for customers within Hyderabad for faster order fulfillment.
What are the delivery charges?
Delivery charges depend on the weight and size of your order, calculated based on courier rates. The exact charge is shown at checkout before you confirm your order.
Can I track my order?
Yes, once your order is dispatched we share the tracking number via WhatsApp or SMS so you can follow it through the courier’s tracking system.
Are your gemstones 100% natural?
Yes, all our gemstones are natural and sourced directly from trusted suppliers. We do not sell synthetic or lab-created stones unless clearly mentioned in the listing.
How do I verify my gemstone’s certificate?
Each certified stone comes with a unique certificate number you can check on our website’s verification page, or send us the number on WhatsApp for a quick confirmation.
Will the stone I receive look exactly like the photo?
Yes — since these are natural stones, slight variations in shade or pattern can occur due to their unique nature, but the stone you receive will match the one shown in the listing or video.
Do you sell religious items like Aqeeq or Feroza rings?
Yes, we carry a wide range of religious and spiritual stones including Aqeeq, Feroza, Najaf, and more — both loose stones and finished rings.
What is your return policy?
You can return an item within 7 days of delivery if it’s unused, undamaged, and in its original packaging. Read our full Refund & Returns Policy for details.
What if I receive a damaged or wrong item?
Contact us within 7 days with photos or a video of the item, and we’ll arrange a free replacement or refund — return shipping is on us in this case.
How can I contact you directly?
WhatsApp is the fastest way to reach us at +92 317 3922233. You can also email us at info@gemstonehubpk.com any day except Friday.
How long does a refund take?
Once your return is received and inspected, approved refunds are processed within 5–7 working days via JazzCash or your original payment method.
No matching questions found. Try a different search term.
We’re Happy To Help
Can’t find what you’re looking for? Reach out directly and we’ll get back to you quickly.