📋 Overview

Our refund and returns policy lasts 7 days. If 7 days have passed since your delivery, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it, with no signs of damage, scratches, or wear. It must also be in its original packaging, along with any certificate, tag, or box it came with.

🚫 Non-Returnable Items

• Items purchased on Sale or during discount campaigns
• Items without original packaging or certificate
• Items showing any sign of use, damage, or alteration

To complete your return, we require your order number or proof of purchase (Daraz order ID or invoice/receipt). Please do not send your purchase back without contacting us first.

⚖️ Partial Refunds

There are certain situations where only partial refunds are granted:

• Item shows minor signs of handling but is otherwise resalable
• Item is returned without original packaging or certificate
• Item is returned after the 7-day window has passed

💰 Refunds

Once your return is received and inspected, we will notify you via WhatsApp or email confirming that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5–7 working days, and the amount will be sent back via JazzCash or your original payment method.

⏳ Late or Missing Refunds

If you haven’t received your refund yet, first check your JazzCash or bank account again. Then contact your payment provider — it may take some time before your refund is officially posted.

If you’ve done this and still have not received your refund, please contact us using the details below.

🏷️ Sale Items

Only regular-priced items may be refunded. Items purchased during a sale or special discount campaign cannot be refunded, only exchanged in case of a defect.

🔄 Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, contact us within 7 days of delivery with photos/video of the item.

📦 Shipping Returns

To return your product, please contact us first via WhatsApp to confirm the return address and process.

You will be responsible for your own shipping costs for returning your item, unless the item was defective or the wrong item was delivered, in which case we will cover the return shipping cost.